Customer Service Representative & Asst. Manager

IT Verticals

Requirements

 Skill Set:

  • 4+ years of experience in customer service required
  • Previous call center experience is strongly preferred (US Based CSR is a Plus)
  • Must possess strong MS office Suite proficiency
  • Strong verbal and written communication skills
  • Able to practice active and attentive listening skills, demonstrate proficient grammar, and deliver clear concise professional communication
  • Have highly adaptive communication (oral and written) and language skills to meet customer on their level
  • Demonstrate confidence and manage control of interaction as needed
  • Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
  • Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds departmental adherence and attendance policies
  • Deliver exceptional customer service skills
  • Ability to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy

How to Apply:

Please send your resume and cover letter to hr@itverticals.com 

Responsibilities

Job Detail

Functional Area: Customer Service Representative / Asst. Manager
Total Position: 1
Job Type: Full Time/Permanent (Night Shift – PKT 6PM-4AM)
Job Location: Karachi, Pakistan
Minimum Education: Bachelor’s Degree
Career Level: Experienced / Asst. Manager
Desirable Experience: 4-6 Years
Require Travel: Not Required

 
Job Summary:

IT Verticals Inc. is hiring Customer Service Representative to answer telephone inquiries, emails or faxes and is responsible for resolving customer requests to ensure satisfaction and retention. This position is ideal for a energetic individual who is ready to take challenges and supplement his income with additional communication he may earn.

Individuals with US or UK education or work experience will be preferred for this position.

Job Responsibilities:

  • Provide courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various IT Verticals products/services.
  • Drive provider retention by offering solutions to customers and potential customers.
  • Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures.
  • Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas.
  • Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
  • Candidates should be flexible with regard to staffing and system problems that may arise in the call center environment.


How to Apply:

Please send your resume and cover letter to hr@itverticals.com

Required Skills

    No skills specified

The job has expired and employer is no longer accepting applications for this job

Summary

Below are the main details of the job.
Company:
Minimum Education:
Bachelors
Degree Title:
Bachelor's Degree
Career Level:
Officer
Salary Range:
PKR 15,000-40,000
Minimum Experience:
4 Years
Required Travel:
Not Required
Minimum Age:
23
Gender:
Male
Department:
Customer Service/After Sales Support
Industry:
Technology
Job Location:
Karachi
Number of Positions:
1
Job Type:
Permanent
Last Date:
16th April,2017