Customer Support Officer

IBEX Global - A TRG Company

Requirements

o Brief description of the job:

· Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

· Follow up to ensure that appropriate actions were taken on customers’ requests.

· Refer unresolved customer grievances or special requests to designated departments for further investigation.

Working Hours: 9 hour shift

Requirements (Education): Bachelors qualified

o No. of Vacancies: 30 

Responsibilities

o Skills & Abilities:

· Proficient with MS Office particularly MS Excel (Spreadsheet)

· Possess Knowledge of Call Centre Operations

· Must be flexible to work in shifts

· Excellent communication skills

Age limit: 20 to 30

Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

Gender: Male & Female

Job Shift: On Rotation

Job Type: Full-time

Salary: 14,000 to 18,000 per month

Transport: Conveyance will be provided to females only, males own transport.

Job Location: Karachi

o Last date to apply: 31st – MAY – 2017                

Required Skills
  • Call Centers
  • Customer Acquisition Strategies
The job has expired and employer is no longer accepting applications for this job

Summary

Below are the main details of the job.
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Entry Level
Salary Range:
PKR 15,000-20,000
Minimum Experience:
2 Years
Required Travel:
Not Required
Minimum Age:
30
Gender:
Both
Department:
Customer Service/After Sales Support
Industry:
Call Centers
Job Location:
Karachi, Lahore, Islamabad,
Number of Positions:
30
Job Type:
Permanent
Last Date:
31st May,2017