CSO (Customer Support Officer) - Banking

IBEX Global - A TRG Company

Requirements

Job Description:

  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation 
Responsibilities

Required Skills:

  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Must be flexible to work in shifts
  • Excellent communication skills

Required Qualifications:

  • Graduate
  • Bachelors Degree preferably in Commerce / Arts / Communication

Number of Vacancies: 10
Working Hours: 9 hour shift
Gender: Male & Female
Required Maximum Age: 30
Job Shift: On Rotation

Job Type: Full-time

Salary: Rs18,000.00 /month

Job Location:

  • Karachi

Required education:

  • Bachelor's 
Required Skills
  • Communication
  • Microsoft Applications
  • Customer Service Representatives
The job has expired and employer is no longer accepting applications for this job

Summary

Below are the main details of the job.
Minimum Education:
Bachelors
Degree Title:
Bachelors Commerce / Arts / Communication
Career Level:
Entry Level
Salary Range:
PKR 15,000-20,000
Minimum Experience:
Not Required
Required Travel:
Not Required
Minimum Age:
18
Gender:
Both
Department:
Customer Service/After Sales Support
Industry:
Call Centers
Job Location:
Karachi
Number of Positions:
10
Job Type:
Permanent
Last Date:
15th February,2016