IBEX Global - A TRG Company
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Possess Knowledge of Call Centre Operations
- Must be flexible to work in shifts
- Excellent communication skills
- Bachelors Degree preferably in Commerce / Arts / Communication
Number of Vacancies: 10
Working Hours: 9 hour shift
Gender: Male & Female
Required Maximum Age: 30
Job Shift: On Rotation
Job Type: Full-time
Salary: Rs18,000.00 /month